INTEGRATION SUPPORT CENTER
Welcome Caliper and PerkinElmer Customers.
Our top priority is to ensure your continued satisfaction, including a smooth transition as we combine the two companies. We welcome you and invite you to visit this online resource often.
We have provided answers to some of the questions you may have. If you cannot find an answer to your question, click the Have A Question button at the bottom and submit your question. We will respond to you within 48 hours. If you'd like to receive automatic updates, please use the register button below to subscribe to our integration update email list.
On behalf of PerkinElmer, thank you for your support and continued loyalty. We look forward to establishing an even greater partnership with you for many more years to come.
Who is managing the integration of Caliper Life Sciences into PerkinElmer?
We are pleased to have leaders from both PerkinElmer and Caliper as part of the integration team and leading the business into the future. Kevin Hrusovsky, former CEO of Caliper has taken the leadership role in the newly formed Life Sciences and Technology business entity. Kevin is excited to take the combined power of PerkinElmer's Bio-discovery business and Caliper and create a global leader in innovative solutions that enable translational research.
Back to Top
Why did PerkinElmer acquire Caliper Life Sciences?
PerkinElmer and Caliper are both leading companies in the life sciences market and are committed to strong customer relationships and developing technologies that drive personalized medicine to improve the length and quality of life. Importantly, the investments each company made, and the new products developed, are in complementary areas of human health. We believe that the combination of these complementary platforms will result in better solutions for you with more relevant results, faster.
Back to Top
At PerkinElmer, we design, manufacture and deliver advanced technology solutions that address the world's most critical health and safety concerns, including maternal and fetal health, clean water and air, and safe food and toys. Our expertise combines science, innovation and a culture of operational excellence to offer our customers technology services and support that improve the quality of people's lives worldwide.
A Leader in HUMAN HEALTH
Whether it's testing newborns for life-threatening disorders, supporting scientists in finding better cures, or helping doctors treat disease, our focus on human health extends beyond the lab and into hospitals and homes. With our innovative screenings and treatments, and our ongoing development of advanced life science tools, we help generate earlier medical insights, more accurate results, and more effective therapies.
A Leader in ENVIRONMENTAL HEALTH
Our work in environmental health improves the quality and sustainability of our environment, and the security of people in the places where we live, work and play. This includes providing the analytical instrumentation, and services that ensure clean air and water; safe food and consumer products; and efficient, renewable energy - the essential components of a healthier, safer today and tomorrow.
Back to Top
Who should Caliper customers contact for sales and support?
Customers should use the sales and customer service contacts they currently have and continue to order Caliper products and services through Caliper Life Sciences. For worldwide Caliper offices click here.
Back to Top
Who should PerkinElmer customers contact for sales and support?
Customers should use the sales and customer service contacts they currently have and continue to order PerkinElmer products and services through PerkinElmer. PerkinElmer sites can be found at www.perkinelmer.com/offices
Back to Top
Where is PerkinElmer headquartered?
PerkinElmer is headquartered in Waltham Massachusetts with offices over 150 countries around the globe. Click here for a complete list of offices.
Back to Top
I would like more information about PerkinElmer?
PerkinElmer, Inc. (PKI) is a global leader focused on improving the health and safety of people and the environment. The company has about 7,000 employees serving customers in more than 150 countries, and is a component of the S&P 500 Index on the NYSE. Click here to learn more.
Back to Top
Will there be any change in how business is conducted or who I work with today?
No. For the foreseeable future, please continue to conduct business as you have done previously with either PerkinElmer or Caliper. All processes remain the same. We have an aggressive integration schedule so visit this site often, or register for email updates below.
Back to Top
Will I be able to order PerkinElmer products from Caliper Life Sciences? Or Caliper Life Sciences products from PerkinElmer?
Not yet. We will be working diligently over the coming months to ensure a smooth integration and as processes change we will notify you in advance and update this website. To ensure you are notified please click here and complete the form. This will register you for integration update emails.
Back to Top
I am a Caliper Life Sciences customer and I receive a discount or have a contract with PerkinElmer, will I be able to obtain a similar discount on Caliper Life Sciences products or services?
Not today. We will be working diligently to ensure a smooth integration and as processes change; we will notify you in advance and update this website. Please contact your local Caliper account manager with discount questions. To ensure you are notified please click here and register yourself for integration emails
Back to Top
I am a PerkinElmer customer and I receive a discount or have a contract with Caliper Life Sciences will I be able to obtain a similar discount on PerkinElmer products or services?
Not today. We will be working diligently over the coming months to ensure a smooth integration, as processes change we will notify you in advance and update this website. Please contact your local PerkinElmer account manager with discount questions. To ensure you are notified please click here and register for integration update emails.
Back to Top
Will my service agreement be modified now that Caliper is part of PerkinElmer?
Not today. We will be working diligently over the coming months to ensure a smooth integration. As processes change we will notify you in advance and update this website. Please contact your local account manager with discount questions. To ensure you are notified please click here and register for integration emails.
Back to Top
What happens if I purchase product through the distributor network?
Please continue to use the sales and customer service contacts you currently use today.
Back to Top
Will Caliper product names change?
While integration planning is in process, we will make no changes to Caliper products. Any future change will go through a standard change notification process. To ensure you are notified please click here and register for integration emails.
Back to Top
How can I keep myself informed of any changes?
Click here and register for email updates.
Back to Top
Will the Certificates of Analysis/Origin and product labels change?
Not today. We are formulating a plan and timeline to begin using the PerkinElmer name on Certificates of Analysis/Origin for newly manufactured or packaged products. Notification will be forthcoming as the change control schedule is finalized.
Back to Top
Will the tax ID number change?
Initially there will be no change in the tax ID number. Going forward, as planning for the combined organization progresses and decisions are made regarding the organization, ID numbers may change. When such decisions are made, they will be communicated in a timely manner. Please use the register form to sign up for automatic updates.
Back to Top
How will the transition unfold over the next few months?
Our first priority is to support our customers and employees. The Integration Team and leadership is working hard to make sure that all aspects of the integration assimilation process go smoothly and are fully communicated. Look for announcements and notification over the coming months. Please use the register form to sign up for automatic email updates.
Back to Top
Where do I find product information?
We will be working over the coming months to begin integrating our website and other tools. For the coming weeks please continue to visit the Caliper website at www.caliperls.com for information on Caliper products and services. Please visit the PerkinElmer website at www.perkinelmer.com or www.perkinelmer.com/lifesciences for PerkinElmer product information.
Back to Top
What should I do if I have additional questions?
First, review the frequently asked questions on www.perkinelmer.com/caliper4U; if you cannot find an answer to your question click the Have A Question button and submit your question. You will receive an acknowledgement within 48 hours.
Back to Top
|
|
|
